Return & Exchange
60 days Return & Exchange
1. REQUIREMENTS FOR RETURNING OR EXCHANGING ITEMS
a. Items must be received within 60 days from the shipping date;
b. Items must be received unused (without the smell of perfume), not in damaged or worn condition;
c. Tights, socks, jewelry, swimsuits, sunglasses, accessories and final sale items are not able to be returned or exchanged;
2. HOW TO RETURN AN ITEM
a. Let Romwe Customer Service know what items you would like to send back and the reasons for your return, in the following 2 ways:
i. Send an email to firstname.lastname@example.org or Dial 1-888-969-8881.
ii. Click the "Return & Exchange" button in your Romwe account to submit a ticket
b. Ask for a RMA number (Return Material Authorization) from Romwe
i. RMA number can help you to avoid the export custom taxes
ii. RMA number is given by Romwe's Customer Service Team
iii. RMA number has no expiration
c. Return Address
i. Return address will be provided by Romwe's Customer Service Team, together with a RMA number, via email.
ii. The return address is located in China
d. Using the Return Form in your package
i. What do you need to fill in?
(1). Order number
(2). Product Name or Model number of the items you would like to return
(3). Reasons for your return (Just mark one of the provided reasons)
(4). RMA number, provided by Romwe Customer Service
(5). If lost it, you can go to our website to download the form
ii. Put the return form inside the return package.
e. Declare the value of the package: $5.00
f. Send a picture of the return receipt to Romwe at email@example.com
3. RETURN SHIPPING FEE
In general, you are responsible for the return shipping fee, unless there was an error on Romwe's part (such as incorrect item, size, or color), we will assume the return shipping fee, or provide you with an alternative solution.
4. EXCHANGES (GENERAL INFORMATION)
Exchanges are not available at Romwe. We are able to help you return the items and purchase other items if you prefer. Please contact Romwe's Customer Service if you would like to do this.
5. REFUNDS (GENERAL INFORMATION)
a. Returned items are subject to verification of error by our QC team. We will do this once we've received the item you've returned.
b. Romwe will complete the refund in 7 days after receiving your returns and verification. firstname.lastname@example.org will send you an email to inform you that Romwe has received your returns. 7 days later, you will get a confirmation email from PayPal regarding your refund.