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Return policy

REQUIREMENTS FOR RETURNING ITEMS

1. Items must be received within 30 days from the delivered date;

2. Items must be received unused (without the smell of perfume), not in damaged or worn condition;

3. Tights, Lingerie, socks, swimsuits, bath-suits, bodysuits, Bikini, jewelry, sunglasses, accessories  are not allowed to be returned;

4. In general, you will get the refund in 7 business days after we receive your returns. You will not get a full refund for your return if it was detected or has obvious damages, so please be sure all the items are in good condition before you send them back.

How To make a Return

1. Let Romwe Customer Service know what items you would like to send back and the reasons for your return. You can contact us in your Romwe account ( Submit tickets via: http://www.romwe.com/How-to-Submit-Ticket-a-480.html )
If there's quality problem, please send photo for checking, and there's white card in each package, please send photo of the card too.
If the item or size you received is wrong, please send photo of the item you received for checking, and the photo of the transparent package (we need to check the information on it).

2. Return Address
Return address will be provided by Romwe's Customer Service Team.

Customers can choose to return items to our US, Chinese or Belgium center, please ask customer service for address.

3. Leave a piece of paper in your package

  • What do you need to fill in? (Very important)

    1.Order number

    2.Product Name or Model number of the items you would like to return. If you are going to send items from different orders, please write the correct corresponding order number for each item

    3.Reasons for your return

  • Put the paper inside the return package
  • 4. Return receipt

    Last but not least, please send the return receipt such as the return tracking number and return tracking link to Romwe by submitting a ticket. You can get the return receipt from where you have your package sent back, usually it is from the post office. The receipt can be seen as the  important evidence  in case that your return package got lost during the shipping.

     

    Return shipping fee

    You have to pay for the return shipping fee, unless there was an error on Romwe's part (such as incorrect item, size, or color).
     

    Exchange is available

    Return shipping will take so long time to arrive at our warehouse, especially by standard shipping. After we get your return, maybe the item you want to exchange was no longer on sell. Anyway please contact us in time via tickets.

    About refund

    Returned items are subject to verification of error by our QC team. We will do this once we've received the item you've returned.
    Romwe will complete the refund in 7 business days after receiving your returns and verification, please check your account then.
    There might be a delay of the refund for your return, this is because we usually handle returns twice a week.

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    2016-05-29 12:38:06