Customer Care
Returns and exchange
1.I want to return my purchase! What do I do?
If you are not 100% satisfied with your purchase from romwe.com. You can return your item(s) for a full refund within 365 days of purchase. (Returns must be unused, in the address you received them, and in the original packaging.)
The easiest way for you to return the merchandise is to download and fill in our return form, send it to service@romwe.com.
2.I want to exchange my purchase! What do I do?The easiest way for you to return the merchandise is to download and fill in our return form, send it to service@romwe.com.
Exchange is welcome if you are not 100% satisfied with your merchandise with your purchase within 365 days of purchase. (The product must be unused, in the condition you received them, and in the original packaging.)
The easiest way for you to exchange the merchandise is to download and fill in our return form, send it to service@romwe.com.
3.How long does it take for me to get a refund?The easiest way for you to exchange the merchandise is to download and fill in our return form, send it to service@romwe.com.
Once it is received and inspected by the fulfillment centers (usually within 48 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, your credit may take an additional 2-10 business day to reach to your account during the processing time.
Shipment and Delivery
4.How much time will be take until i get my purchase?
Global Shipping
www.romwe.com understands that deliver your items quickly is important to you, so we offer an express delivery by Standard and Express delivery.
(1)Shipping Costs and Methods
| Order Total | Method | Cost | Expected Arrival |
| Any | Standard Shipping | $7 | 5-7 Business Day |
| Any | Express Shipping | $15 | 2-4 Business Day |
(2)APO/FPO/DPO Shipping
We apologize that P.O. Boxes and military addresses (APO, FPO) cannot be delivered.For the US territories, please leave a comment when you placing the order. For example, if you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section.Customers from Brazil should leave a message to provide us your 11-digit CPF as your custom needs it.
You tracking number and the express company website link will be given in about 3-5 working days by email after we received your payment.
Attention:If you choose the free shipping option, your parcel would be directly delivered to your local post office. We will inform you immediately once it arrived. Please take your tracking number and your personal ID to collect your items.
Attention:If you choose the free shipping option, your parcel would be directly delivered to your local post office. We will inform you immediately once it arrived. Please take your tracking number and your personal ID to collect your items.
Payment
6.What forms of payment do you accept?
www.romwe.com currently accepts Visa, MasterCard, switch, American Express, and PayPal for all order.
Yes! romwe.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data from unauthorized access. Furthermore, we are not holding any card information for you as your information will be submitted to the third party—PayPal. For further information, please see our Security Policy.
The buyer could be required by law to pay customs duty on order ship to Western Europe. The appropriate charges could be required when the customer receives the parcel. Although romwe.com is always trying to minimize the amount of customs duty, it still highly depends on receiver’s overnment customs policy.
Cancellation
9.How do I cancel my payment?
Your order begins processing immediately after you click "Place Your Order" on the "Confirm and Submit" page. Our processing time is about 3 days. During processing time it may be possible to cancel your order, but once you received your tracking number by email, it cannot be canceled. If you have changed your mind about the order and it is too late to cancel, you can return any unwanted items in accordance with our free returns policy.
10.The clothing I want is out of stock. What do I do now?
Romwe.com is very sorry that the item that you need is out of stock. Please email our customer service. When your size, color, and style become available you will receive a confirmation email by them letting you that your item is available for purchase. Items are available on a ‘first come, first served’ basis, so please make sure that you place your order quickly.
11.Is the item I want going to go on sale soon?
Unfortunately, romwe.com does not know if an item will go on sale or be marked down until it actually happens. It is possible for different colors within the same style to have different prices. For instance, if a blue suit is selling better than a yellow one, one might discount the yellow suit to boost sales.
The best way to catch a great sale would be to visit the sale page.
The best way to catch a great sale would be to visit the sale page.
PayPal
12.What is PayPal?
PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.
13.How do I sign up for PayPal?12.How do I use a Paypal payment option?
Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.
15.What do I do if I have questions about my PayPal account?
You may contact PayPal customer service by calling 888-221-1161 or go to https://www.paypal.com for support and additional information.
16.How is billing done for PayPal?
Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.
17.When are funds transferred out of my PayPal account for my order?
PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.